Shipping and Delivery Policy

Effective date: September 1, 2026

This Shipping and Delivery Policy applies to orders placed through our online store operated by Falster IoT ApS.

This policy explains our delivery areas, order processing times, estimated shipping times, shipping charges, tracking, delivery issues, customs and other matters relating to the shipment of your order.

1. Company Information

Company name: Falster IoT ApS
CVR number: 44106485
Managing Director: Dennis Dalgaard Gottlieb

Registered address:
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark

Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;
• Local carrier coverage;
• Customs or import restrictions;
• Product type;
• Package size or weight;
• Product availability; and
• Other logistical limitations.

Available delivery options for your address will normally be shown during checkout.

We may decline or cancel an order where delivery to the supplied address is unavailable, operationally impracticable or legally restricted.

If payment has already been collected for an order that we cannot deliver and must cancel, the relevant amount will be refunded in accordance with our applicable refund procedures.

The supplied reference material likewise limits delivery to eligible European destinations and confirms availability during checkout.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days are normally Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may require additional time where:

• Payment or order information requires verification;
• The delivery address is incomplete or incorrect;
• The order contains multiple products;
• A product is temporarily unavailable;
• Fraud-prevention or security checks are required;
• Additional customer information is needed; or
• We are experiencing unusually high order volumes.

Where additional information is required to process an order, we may contact you using the information supplied during checkout.

The 1–2 business day processing period is consistent with the supplied reference policy.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries is generally:

5–7 business days after dispatch

This shipping estimate does not include the 1–2 business day order-processing period.

Therefore, processing time and transportation time should be considered separately.

Delivery periods are estimates unless a delivery service is expressly identified as guaranteed.

Delivery may take longer for:

• Remote areas;
• Islands;
• Areas with limited carrier coverage;
• Orders requiring customs clearance;
• Locations affected by delivery restrictions; or
• Other circumstances outside our reasonable control.

The supplied reference material specifies an estimated 5–7 business days after dispatch.

5. Shipping Charges

Any applicable shipping charge will normally be displayed during checkout before you submit your order.

Where free shipping is available for a product, destination or promotion, this will be indicated on the relevant product page or during checkout.

Additional reasonable shipping charges may apply in circumstances such as:

• A special or expedited shipping service requested by the customer;
• Redelivery caused by an incorrect or incomplete customer-supplied address;
• Failure to collect a parcel;
• Refusal of a parcel without an applicable legal basis; or
• Additional carrier charges for certain remote destinations.

Where prior disclosure is required by law, additional charges will not be imposed without appropriate notice.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where the option is displayed during checkout.

Where Cash on Delivery is selected:

• Payment is made to the courier or delivery provider when the parcel is delivered;
• The recipient may need to prepare the exact amount where required by the carrier;
• Accepted payment methods may depend on the local carrier;
• The recipient may be asked to confirm delivery or identity;
• An order may not be completed if payment cannot be collected; and
• COD availability may depend on country, product, order amount or delivery provider.

Cash on Delivery is not necessarily available for every destination or order.

The available payment options for your specific order will be shown during checkout. The supplied reference similarly makes COD availability dependent on destination and carrier.

7. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

An order confirmation indicates that we have received your order.

It does not necessarily mean that the parcel has already been dispatched.

Please review your order confirmation carefully and contact us promptly if you notice an error.

8. Dispatch Confirmation

Once your parcel has been handed to the applicable carrier, we may send a shipping or dispatch confirmation.

Where available, the confirmation may include:

• Carrier name;
• Tracking number;
• Tracking link;
• Dispatch date; and
• Other relevant delivery information.

If you do not receive an expected order or dispatch email, please also check your spam or junk email folder.

9. Shipment Tracking

Where tracking is available, tracking information will normally be sent to the email address used when placing the order.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's tracking system.

If tracking has not updated immediately after you receive a dispatch confirmation, please allow sufficient time for the carrier's system to register the parcel.

If tracking remains unavailable for an extended period, please contact:

Email: kontakt@falster-iot.com

When contacting us, please include your order number.

10. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully review:

• Recipient name;
• Street address;
• House or apartment number;
• Postal code;
• City;
• Country; and
• Telephone number

before submitting the order.

If you notice an error in the delivery address, please contact us as soon as possible.

If the parcel has not yet been dispatched, we may be able to update the address.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Reasonable additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by applicable law. This matches the address-handling approach in the supplied FAQ.

11. Delivery Delays

Delivery may occasionally be delayed by circumstances including:

• Carrier congestion;
• Customs inspections or clearance;
• Public holidays;
• Severe weather;
• Transportation interruptions;
• Incorrect delivery information;
• Local delivery restrictions;
• Strikes or labor disruptions;
• Government restrictions; or
• Other events outside our reasonable control.

A delay beyond the estimated delivery period does not automatically mean that a parcel is lost.

If your estimated delivery period has passed and tracking information has not been updated for an extended period, please contact us.

We will review the available shipment information and, where appropriate, contact the applicable carrier.

Mandatory consumer rights remain unaffected.

12. Lost or Undelivered Parcels

If you believe that your parcel may be lost, please first:

• Check the tracking information;
• Confirm that your delivery address is correct;
• Check with household members;
• Check reception, mailroom or other designated delivery areas;
• Check any safe location used for delivery; and
• Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact us and provide your order number.

Where a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with the circumstances, our applicable policies and mandatory consumer law.

This may include, where appropriate:

• A replacement shipment; or
• A refund.

The supplied reference follows the same process for suspected lost parcels.

13. Damaged Parcels

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, please contact us promptly.

Where reasonably necessary to investigate the issue, we may ask you to provide:

• Your order number;
• A description of the damage;
• Photographs of the product;
• Photographs of the outer packaging;
• A photograph of the shipping label; and
• A video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

After reviewing the issue, an appropriate solution may include replacement, return or refund in accordance with our Return and Refund Policy and applicable consumer law.

The reference material requests the same types of evidence for damaged shipments.

14. Incorrect or Missing Products

If you receive:

• The wrong product;
• An incomplete order;
• Missing accessories;
• Missing components; or
• An incorrect product variation,

please contact us promptly.

Please provide:

• Your order number;
• A description of the issue;
• Photographs of the products received;
• Photographs of the parcel; and
• A photograph of the shipping label where relevant.

After reviewing the information, we may arrange an appropriate solution such as:

• Sending the correct product;
• Sending a missing component;
• Replacement;
• Return; or
• Refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;
• VAT;
• Import duties;
• Customs clearance fees;
• Handling fees; or
• Other charges imposed by authorities in the destination country.

Where applicable taxes or import-related charges are included in the amount paid at checkout, this should be indicated during the purchase process.

Unless expressly stated otherwise, charges imposed directly by customs authorities or other government authorities in the destination country may be the customer's responsibility.

The reference materials likewise state that cross-border orders may incur VAT, customs duties or import taxes and that inclusion in the purchase price should be indicated at checkout.

Customers are responsible for ensuring that products ordered may lawfully be imported into the destination country.

16. Failed Delivery and Uncollected Parcels

A parcel may be returned to the sender where:

• The delivery address is incorrect or incomplete;
• The recipient cannot be reached;
• Delivery is refused;
• A parcel is not collected from a pickup point within the required period; or
• The carrier cannot complete delivery after reasonable attempts.

If this happens, please contact us.

Where permitted by applicable law, reasonable additional shipping or return costs caused by customer-supplied incorrect information or failure to collect the parcel may be taken into account when arranging redelivery or a refund.

Mandatory consumer rights remain unaffected.

17. Refused Cash on Delivery Parcels

If you selected Cash on Delivery and no longer wish to receive the order, please contact us as soon as possible before delivery.

Repeated or unjustified refusal of COD parcels may result in restrictions on future Cash on Delivery orders where permitted by applicable law.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

The supplied FAQ uses the same approach for refused COD parcels.

18. Transfer of Risk

For consumer purchases, the risk of loss or damage will generally transfer to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where the customer independently appoints a carrier that was not offered by us, different rules may apply as permitted by applicable law.

Nothing in this section limits mandatory consumer rights.

19. Returns and Withdrawal Rights

Shipping-related returns are governed by our Return and Refund Policy.

Consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance purchases.

Where this statutory right applies and a consumer exercises it:

• The consumer must notify us within the applicable withdrawal period;
• The goods must be returned within the legally required period; and
• The consumer is responsible for the direct return cost where this responsibility was properly disclosed before purchase.

The customer will generally not be responsible for reasonable return shipping costs where the return is caused by:

• A defective product;
• A product damaged during delivery;
• An incorrect product;
• Missing components; or
• Another confirmed error attributable to us.

These principles are also set out in the supplied shipping reference.

Do not automatically return products to our registered company address.

The appropriate return location may depend on the relevant product, warehouse, fulfilment provider or logistics arrangement.

Please follow the return address and shipping instructions provided for your specific approved return.

20. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused solely by circumstances outside our reasonable control, subject to mandatory law.

Examples may include:

• Natural disasters;
• Extreme weather;
• War or civil unrest;
• Government restrictions;
• Epidemics;
• Labor disputes;
• Customs closures;
• Carrier interruptions;
• Telecommunications failures; or
• Transportation network disruptions.

Where such circumstances affect an order, we will take reasonable steps to reduce disruption and provide relevant information where practicable.

Mandatory consumer rights remain unaffected.

21. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Delivery providers;
• Delivery areas;
• Estimated delivery periods;
• Shipping charges;
• Business operations;
• Legal requirements; or
• Logistical procedures.

The latest version will be published through our online store with an updated effective date.

Changes will not retroactively reduce mandatory rights relating to an order that has already been accepted where such reduction is not legally permitted.

22. Contact Us

For questions concerning shipping, delivery, order status, tracking, delayed parcels or other delivery matters, please contact:

Falster IoT ApS
CVR number: 44106485
Managing Director: Dennis Dalgaard Gottlieb

Registered address:
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark

Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can locate your order more efficiently.