Privacy Policy

Last updated: September 1, 2026

This Privacy Policy explains how Falster IoT ApS ("we", "us", "our" or the "Company") collects, uses, stores, shares and protects personal information when you visit our online store, place an order, create or use a customer account, contact customer service, request a return or refund, or otherwise interact with our services.

Our online store is operated using Shopify's e-commerce platform.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Company Information

The company responsible for operating the online store and processing personal information is:

Company name: Falster IoT ApS
CVR number: 44106485
Managing Director: Dennis Dalgaard Gottlieb

Registered address:
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark

Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90

For the purposes of applicable data protection law, Falster IoT ApS acts as the controller of personal information processed in connection with our online store, except where another service provider acts independently as a controller under applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;
• Create or manage a customer account;
• Add products to your cart;
• Place or manage an order;
• Provide billing or shipping information;
• Make a payment;
• Use Cash on Delivery where available;
• Contact customer support;
• Request a return, exchange or refund;
• Subscribe to marketing communications;
• Participate in promotions or surveys;
• Submit a product review or other content; or
• Otherwise interact with our store or services.

The online store, products, customer accounts, checkout, customer service and related functions are collectively referred to as the "Services."

3. Personal Information We Collect

The personal information we collect depends on how you use the Services.

3.1 Identity and Contact Information

We may collect:

• Full name;
• Billing address;
• Shipping address;
• Postal code;
• City;
• Country;
• Email address;
• Telephone number; and
• Other contact information you voluntarily provide.

3.2 Account Information

If customer accounts are available, we may process:

• Account name;
• Email address;
• Login or authentication information;
• Saved addresses;
• Account preferences;
• Communication preferences; and
• Order history.

Passwords and authentication credentials may be processed through Shopify or other authorized authentication systems.

3.3 Order and Transaction Information

When you place or manage an order, we may collect:

• Products ordered;
• Products viewed or added to your cart;
• Order number;
• Product quantities;
• Selected product variations or specifications;
• Purchase price;
• Order status;
• Delivery status;
• Return information;
• Exchange information;
• Refund information;
• Payment status; and
• Communications relating to the transaction.

3.4 Payment Information

Depending on the payment method selected, payment-related information may include:

• Payment method;
• Payment status;
• Billing information;
• Transaction amount;
• Transaction identifiers;
• Payment confirmation information; and
• Cash on Delivery information where applicable.

Complete payment credentials may be processed directly by Shopify, PayPal, banks or other authorized payment service providers.

We do not require customers to send passwords or complete confidential payment credentials to us by email.

3.5 Customer Support Information

When you contact us regarding an order, return, refund or other matter, we may collect:

• Your name;
• Email address;
• Telephone number;
• Order number;
• Product information;
• Photographs;
• Videos;
• Return or refund reason;
• Complaint details;
• Messages sent to us; and
• Records of our responses.

3.6 Technical and Usage Information

Certain information may be collected automatically when you use our online store, including:

• IP address;
• Browser type;
• Browser language;
• Device type;
• Operating system;
• Device identifiers;
• Pages viewed;
• Date and time of access;
• Referring website;
• Session information;
• Click and navigation information;
• Cookie identifiers;
• Approximate location derived from IP address; and
• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information such as:

• Product interests;
• Marketing preferences;
• Advertising interactions;
• Previously viewed products;
• Previously purchased products;
• Survey responses; and
• Promotional campaign participation.

3.8 Information You Submit

Information you voluntarily submit may include:

• Product reviews;
• Comments;
• Photographs;
• Videos;
• Product enquiries;
• Return requests;
• Complaint information; and
• Other customer-generated content.

4. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

You provide information when you:

• Place an order;
• Create an account;
• Complete a website form;
• Enter billing or delivery information;
• Contact customer service;
• Request a return or refund;
• Submit a review;
• Subscribe to marketing communications; or
• Otherwise communicate with us.

Information Collected Automatically

Information may be collected automatically through technologies such as:

• Cookies;
• Pixels;
• Tags;
• Server logs;
• Local storage;
• Analytics technologies; and
• Similar tracking technologies.

Information Received From Service Providers

We may receive information from service providers that help operate our business, including:

• Shopify;
• Payment processors;
• Banks;
• Payment providers;
• Courier companies;
• Logistics providers;
• Warehousing and fulfilment providers;
• Website hosting providers;
• Cloud service providers;
• Fraud prevention providers;
• Analytics providers;
• Advertising providers; and
• Customer support platforms.

5. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store;
• Create and manage customer accounts;
• Receive and process orders;
• Verify customer information where necessary;
• Process payments;
• Manage Cash on Delivery orders;
• Arrange fulfilment and delivery;
• Provide tracking information;
• Communicate about orders;
• Respond to customer enquiries;
• Provide customer support;
• Process returns, exchanges and refunds;
• Manage complaints;
• Prevent fraudulent or unauthorized transactions;
• Protect account and website security;
• Maintain transaction and accounting records;
• Improve our products and Services;
• Understand how customers use our store;
• Improve website functionality;
• Personalize the shopping experience;
• Conduct customer satisfaction activities;
• Send necessary service communications;
• Send marketing communications where legally permitted;
• Measure advertising or marketing performance;
• Comply with tax, accounting and other legal obligations;
• Establish, exercise or defend legal claims; and
• Protect our business, customers and third parties.

6. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we may rely on one or more of the following grounds.

Performance of a Contract

We may process personal information where necessary to:

• Accept and process an order;
• Receive or verify payment;
• Arrange delivery;
• Provide customer service;
• Process returns or refunds; and
• Fulfil our obligations to customers.

Compliance With Legal Obligations

We may process information where necessary to comply with:

• Tax requirements;
• Accounting requirements;
• Consumer protection requirements;
• Fraud prevention obligations;
• Court orders;
• Regulatory requirements; and
• Other applicable legal obligations.

Legitimate Interests

Where permitted by law, we may process personal information for legitimate business interests such as:

• Preventing fraud;
• Securing our online store;
• Improving the Services;
• Evaluating business performance;
• Responding to customers;
• Maintaining appropriate records; and
• Protecting our legal rights.

Where required, we consider whether these interests are outweighed by the rights and freedoms of the individual concerned.

Consent

Where consent is required, we may request your consent before:

• Sending certain marketing communications;
• Activating non-essential cookies;
• Using information for certain optional purposes; or
• Processing information where consent is the appropriate legal basis.

You may withdraw consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

7. How We Share Personal Information

We may share personal information where reasonably necessary to operate the Services or fulfil an order.

Recipients may include:

• Shopify;
• Payment processors;
• PayPal and other payment providers where applicable;
• Banks and card issuers;
• Courier companies;
• Logistics providers;
• Warehousing and fulfilment providers;
• Cloud and hosting providers;
• Customer support service providers;
• Email service providers;
• Analytics providers;
• Marketing or advertising providers;
• Fraud prevention and security providers;
• Accountants;
• Lawyers;
• Auditors;
• Insurers;
• Professional advisers;
• Government authorities;
• Courts;
• Law enforcement agencies; and
• Regulators.

We may also disclose personal information where necessary to:

• Complete a transaction;
• Arrange delivery;
• Investigate suspected fraud;
• Protect our rights or the safety of others;
• Comply with applicable law; or
• Facilitate a merger, acquisition, restructuring or transfer of business assets.

Service providers should process information only for authorized purposes and subject to applicable contractual and legal requirements.

We do not sell customer personal information to third-party advertisers.

The reference privacy policy likewise states that customer personal information is not sold to third-party advertisers.

8. Shopify

Our online store is powered by Shopify.

Shopify provides the technical e-commerce infrastructure through which customers may:

• Browse products;
• Create customer accounts;
• Maintain shopping carts;
• Place orders;
• Complete checkout;
• Process certain payments; and
• Interact with other store functions.

Information submitted through our online store may be transmitted to or processed by Shopify and its authorized service providers in order to provide, maintain, secure and improve the Shopify platform.

Shopify may also process certain information independently in accordance with its own privacy documentation and applicable law.

Where Shopify acts independently as a controller of specific personal information, privacy requests relating exclusively to that processing may need to be handled by Shopify.

This section follows the Shopify-platform treatment used in the supplied reference policy.

9. Shipping and Delivery Information

To fulfil and deliver an order, we may provide delivery companies with information such as:

• Recipient name;
• Delivery address;
• Postal code;
• Telephone number;
• Email address;
• Order reference;
• Package information;
• Delivery instructions; and
• Cash on Delivery amount where applicable.

Delivery or logistics providers may use this information to:

• Deliver your parcel;
• Confirm delivery details;
• Arrange delivery;
• Provide tracking updates;
• Collect Cash on Delivery payments where applicable; or
• Resolve unsuccessful delivery attempts.

10. Cookies and Similar Technologies

Our online store and service providers may use cookies and similar technologies.

Cookies may be used to:

• Keep the online store functioning correctly;
• Maintain shopping cart sessions;
• Remember account sessions;
• Save preferences;
• Support checkout;
• Protect website security;
• Detect suspicious activity;
• Understand website traffic;
• Analyze website performance;
• Improve the shopping experience;
• Measure marketing activity; and
• Provide relevant advertising where permitted.

Essential Cookies

Essential cookies support functions such as:

• Shopping carts;
• Account authentication;
• Checkout;
• Payment processing;
• Website security; and
• Saved preferences.

Analytics Cookies

Analytics technologies may help us understand how customers use our online store and how the Services perform.

Marketing and Advertising Cookies

Where legally permitted, cookies or similar technologies may help us:

• Measure advertising campaigns;
• Understand customer interests; and
• Provide relevant advertising.

Where required by applicable law, non-essential cookies will only be activated after appropriate consent has been obtained.

You may be able to manage cookies through our available cookie preference controls or through your browser settings.

Disabling certain cookies may affect the operation of the online store.

The supplied privacy template similarly distinguishes essential, analytics and advertising cookies and provides for consent to non-essential cookies where legally required.

11. Marketing Communications

Where permitted by law, we may send marketing communications if:

• You have provided consent where required;
• The communication is otherwise permitted by applicable law; and
• You have not opted out.

You may stop receiving marketing communications by:

• Selecting an unsubscribe link in a marketing email;
• Changing available communication preferences; or
• Contacting us at kontakt@falster-iot.com.

Communications necessary for:

• Orders;
• Payments;
• Delivery;
• Returns;
• Refunds;
• Account administration; and
• Security

are considered service-related communications and may still be sent where necessary.

12. International Data Transfers

Some of our technology, Shopify, payment, logistics, analytics or other service providers may process information outside the country in which you live.

Where personal information is transferred internationally, appropriate safeguards required by applicable data protection law may be used.

Depending on the circumstances, these may include:

• An applicable adequacy mechanism;
• Approved contractual safeguards;
• Appropriate technical and organizational measures; or
• Another lawful transfer mechanism.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• The duration of the customer relationship;
• Order fulfilment;
• Delivery requirements;
• Return and refund periods;
• Accounting requirements;
• Tax obligations;
• Fraud prevention requirements;
• Applicable limitation periods;
• Dispute resolution; and
• Legal or regulatory obligations.

When personal information is no longer required, it may be:

• Securely deleted;
• Anonymized; or
• Restricted from further processing where appropriate.

14. Data Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Unlawful disclosure;
• Unauthorized alteration;
• Destruction;
• Misuse; and
• Unauthorized processing.

Security measures may include:

• Restricted access;
• Account authentication;
• Secure hosting environments;
• Encryption where appropriate;
• Fraud monitoring;
• Security reviews; and
• Controlled access by authorized employees, contractors and service providers.

However, no internet transmission, website or electronic storage method can be guaranteed to be completely secure.

These safeguards reflect the security provisions in the supplied privacy-policy reference.

15. Your Responsibilities

You should take reasonable steps to protect your information.

You should:

• Provide accurate information;
• Keep account information current;
• Protect your account password;
• Avoid sharing login credentials;
• Notify us if you suspect unauthorized account access;
• Provide accurate delivery information; and
• Use reasonably secure devices and internet connections.

16. Information Concerning Minors

The Services are not intended to be used independently by individuals who are not legally able to enter into a purchase contract.

Where required by applicable law, minors should obtain the permission or supervision of a parent or legal guardian before:

• Using the Services;
• Creating an account;
• Placing an order; or
• Providing personal information.

If we become aware that personal information from a minor has been collected in circumstances that do not comply with applicable law, we may delete or restrict the information as required.

17. Your Data Protection Rights

Depending on applicable law and the circumstances of processing, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request completion of incomplete information;
• Request deletion of eligible personal information;
• Request restriction of processing;
• Object to certain processing;
• Object to direct marketing;
• Request portability of eligible information;
• Withdraw consent; and
• Submit a complaint to a competent data protection authority.

These rights are not absolute and may be subject to legal conditions or exceptions.

For example, certain information may need to be retained to:

• Complete a transaction;
• Meet tax or accounting obligations;
• Prevent fraud;
• Resolve disputes; or
• Establish, exercise or defend legal claims.

The reference policy contains the same core data-subject rights, including access, correction, deletion, restriction, objection, portability and withdrawal of consent.

Right to Object to Direct Marketing

You may object to the processing of your personal information for direct marketing purposes at any time.

After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

18. How to Submit a Privacy Request

To exercise a privacy or data protection right, please contact:

Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90

To help us process your request, we may ask for:

• Your full name;
• Email address associated with your account or order;
• Order number where relevant;
• A description of your request; and
• Information reasonably necessary to verify your identity.

We may request additional information where reasonably necessary to verify identity and protect personal information against unauthorized disclosure.

A request may be restricted or refused where permitted by applicable law, including where:

• Identity cannot reasonably be verified;
• Disclosure would adversely affect another person's rights;
• Information must legally be retained;
• A request is manifestly unfounded or excessive;
• Processing is necessary for fraud prevention; or
• Another applicable legal exception applies.

We will respond within the period required by applicable law.

19. Complaints

If you have concerns about how we process your personal information, please contact us first:

Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90

Depending on your location and applicable data protection law, you may also have the right to lodge a complaint with the competent data protection supervisory authority.

Making a complaint to us does not affect any other rights available to you.

20. Third-Party Websites and Services

Our online store may contain links to websites, applications, social media services or other platforms operated by third parties.

We do not necessarily control the privacy, security or data-processing practices of independent third parties.

When you leave our online store or interact with an independent service, that provider's own privacy policy and terms may apply.

We recommend reviewing the relevant privacy information before submitting personal information to third-party services.

21. Business Transfers

If Falster IoT ApS is involved in a:

• Merger;
• Acquisition;
• Reorganization;
• Financing transaction;
• Sale of assets; or
• Other business transfer,

personal information may be disclosed or transferred where reasonably necessary as part of that transaction and subject to applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

• Changes to our Services;
• Changes to Shopify functionality;
• Changes to payment or logistics providers;
• Changes to privacy or cookie practices;
• Changes to legal or regulatory requirements; or
• Other legitimate operational reasons.

The latest version will be published on our online store.

Where appropriate, we may provide additional notice of material changes.

23. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Falster IoT ApS
CVR number: 44106485
Managing Director: Dennis Dalgaard Gottlieb

Registered address:
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark

Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90