Last Updated: October 14, 2026
Welcome to the Frequently Asked Questions page of ggssa.shop, operated by Falster IoT ApS.
Here you can find information about shipping, payments, orders, returns, refunds, and customer support.
1. Where do you deliver?
We deliver to destinations supported by our online store.
Delivery availability depends on the destination country, postal code, product availability, and applicable delivery services.
Customers can enter their delivery address during checkout to confirm whether shipping is available.
If delivery is unavailable for a particular destination, the order cannot be completed for that destination.
2. How long does delivery take?
Our estimated standard transportation time is generally 5–7 business days after dispatch.
This estimate does not include the initial order-processing period of 1–2 business days.
The estimated total delivery time is normally 6–9 business days.
Delivery times are estimates and may vary due to carrier delays, public holidays, weather conditions, or other circumstances affecting transportation.
3. How long does order processing take?
Orders are normally processed within 1–2 business days after they have been successfully placed and confirmed.
Business days generally exclude weekends and applicable public holidays.
Additional processing time may occasionally be required if order information needs verification or other operational issues arise.
4. How much does shipping cost?
We offer free standard shipping to destinations supported by our online store.
For eligible orders, the standard shipping charge is displayed as free or 0.00 in the applicable checkout currency.
Customers can confirm shipping availability and the final order amount during checkout.
5. How can I track my order?
Where shipment tracking is available, tracking information may be sent to the email address provided when placing the order.
Shipping confirmation may include the carrier name, tracking number, tracking link, and dispatch information.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If you experience difficulty tracking your order, please contact:
Email: support@ggssa.shop
6. What payment methods do you accept?
The payment methods available for an order are displayed during checkout.
Available payment methods may vary depending on the delivery country, product, currency, order amount, and applicable payment services.
Only payment methods displayed during checkout are available for the relevant order.
Customers should review the available payment options before confirming their purchase.
7. Do you offer Cash on Delivery?
Where Cash on Delivery (COD) is displayed during checkout, customers may select it for their order.
With COD, payment is collected when the parcel is delivered.
The available payment method at delivery depends on the relevant delivery provider.
If COD is not displayed during checkout, it is not available for that particular order.
8. Is payment secure?
We take reasonable measures designed to provide a secure ordering and payment environment.
Customers should complete payments only through the payment methods and instructions provided during the official checkout or order process.
For your security, never send passwords, complete payment credentials, or confidential account login information by email.
If you notice suspicious activity relating to an order, please contact our customer support team.
9. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
Email: support@ggssa.shop
We will make reasonable efforts to assist.
However, once an order has entered processing or has been dispatched, changes or cancellation through ordinary order-processing procedures may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
10. What should I do if I entered the wrong delivery address?
Please contact us promptly if you notice an error in your delivery address.
Email: support@ggssa.shop
If the order has not yet been dispatched, we may be able to update the address.
Once the parcel has been shipped, address changes may no longer be possible.
Reasonable additional costs caused by incorrect information supplied by the customer may be the customer's responsibility where permitted by applicable law.
11. What happens if my parcel is delayed?
Delivery delays may occasionally occur due to carrier congestion, public holidays, customs procedures where applicable, adverse weather, or other transportation disruptions.
If the estimated delivery period has passed and tracking information has not updated for an extended period, please contact us.
Email: support@ggssa.shop
Please include your order number.
We will review the available shipment information and assist in accordance with applicable consumer protection laws.
12. What should I do if my parcel appears to be lost?
If you believe your parcel may be lost, please check the available tracking information and confirm the delivery address.
You may also check whether another household member or designated recipient accepted the parcel.
If the parcel still cannot be located, please contact our customer support team with your order number.
Where a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
13. What should I do if my order arrives damaged?
Please inspect your order as soon as reasonably possible after delivery.
If a product arrives damaged, contact:
Email: support@ggssa.shop
Please provide your order number, a description of the issue, and relevant photographs where available.
We will review the issue and provide an appropriate remedy in accordance with applicable law.
This may include repair, replacement, return, or refund depending on the circumstances.
14. What happens if I receive the wrong product?
If you receive a product different from the one ordered, please contact us promptly.
Provide your order number, a description of the product received, and relevant photographs where available.
We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.
15. What if something is missing from my order?
If your order arrives with missing products, accessories, or components, please contact:
Email: support@ggssa.shop
Please provide your order number, a description of the missing items, and relevant photographs where available.
We will review the issue and provide an appropriate solution.
16. What is your return period?
We offer a 30-day voluntary return policy for eligible products.
Customers may request a return within 30 days after receiving their order, subject to the conditions stated in our Return and Refund Policy.
Products should generally be unused, undamaged, and complete with their original accessories and components to qualify for a voluntary return.
Mandatory statutory consumer rights remain unaffected.
17. Do EU and EEA customers have a 14-day right of withdrawal?
Eligible consumers in the European Union and European Economic Area generally have a statutory 14-day right of withdrawal for qualifying distance purchases.
Where this right applies, consumers may withdraw from the purchase without providing a reason, subject to applicable legal exceptions.
For physical goods, the withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
This statutory right is separate from our voluntary 30-day return policy.
Please review our Return and Refund Policy for complete details.
18. Who pays return shipping costs?
For ordinary change-of-mind returns under our voluntary return policy, customers are generally responsible for direct return shipping costs.
Where an eligible consumer exercises the statutory 14-day withdrawal right, the consumer is responsible for direct return shipping costs where this responsibility has been properly communicated in accordance with applicable law.
However, reasonable return shipping costs will be covered by us where required by applicable law if the return is necessary because of:
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A defective or non-conforming product.
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A product damaged during delivery.
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An incorrect product supplied by us.
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Missing components or accessories.
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Another confirmed error attributable to us.
Please contact our customer support team before arranging a return.
19. How do I request a return?
To request a return, please contact:
Email: support@ggssa.shop
Telephone: +45 24 22 42 90
Please include your order number, the email address used for the purchase, and information about the product you wish to return.
For damaged or defective products, photographs or videos may be requested where reasonably necessary.
Our customer support team will provide the applicable return instructions.
This procedure does not restrict your statutory right to notify us of withdrawal within the applicable legal period.
20. Where should I send my return?
Please contact our customer support team to obtain the appropriate return address and instructions.
The designated return location may depend on the product and applicable return arrangements.
Our registered business address is not necessarily the designated return address.
Please do not automatically send returns to our registered company address unless our customer support team has confirmed that it is the correct return location.
21. When will I receive my refund?
For eligible voluntary returns under our 30-day return policy, approved refunds are normally processed within 10 business days after approval.
Where an applicable statutory right of withdrawal is exercised, refunds will be processed within the legally required period.
For eligible EU statutory withdrawals, reimbursement will generally be made without undue delay and within 14 days after notification of withdrawal, subject to the legally permitted conditions concerning receipt of returned goods or evidence of their return.
Banks or payment providers may require additional time before funds become available.
Please refer to our Return and Refund Policy for complete refund conditions.
22. How will I receive my refund?
Refunds will normally be made using the original payment method unless the customer expressly agrees otherwise or applicable law requires a different arrangement.
For online payments, refunds will normally be processed through the original transaction where possible.
For Cash on Delivery purchases, an alternative refund method may be necessary because the original payment was collected at delivery.
Our customer support team will contact the customer to arrange an appropriate refund method where required.
Customers will not be charged a separate refund processing fee by us.
23. Are customs duties or import taxes included?
Applicable taxes, customs duties, and import-related charges depend on the delivery destination, shipment arrangements, and relevant legal requirements.
Where such charges apply, they will be handled or disclosed in accordance with applicable law.
Customers should review the final order information and contact our customer support team before placing an order if they require clarification about international delivery charges.
Our free standard shipping policy does not automatically mean that every legally applicable tax or import charge is waived.
24. Can I refuse a Cash on Delivery parcel?
If you selected Cash on Delivery and no longer wish to receive the order, please contact us as soon as possible.
Simply refusing a parcel does not necessarily constitute a valid exercise of the statutory right of withdrawal.
Repeated or unjustified refusal of COD parcels may result in restrictions on future COD orders where permitted by applicable law.
Mandatory consumer rights remain unaffected.
25. What should I do if an online payment fails?
If an online payment method is available and the transaction fails, please review the information provided during checkout or by the relevant payment provider.
A payment may fail because of authorization requirements, incorrect payment information, account restrictions, or technical issues.
Where available, customers may select another payment method displayed during checkout.
If you require assistance, please contact our customer support team.
26. What should I do if I believe I was charged twice?
If you believe that you have been charged more than once for the same order, please contact:
Email: support@ggssa.shop
Please provide your order number, the email address used for the purchase, the relevant transaction amount, and a description of the issue.
Do not send passwords or confidential payment credentials.
We will review the available transaction records and provide appropriate assistance.
27. Can sale or promotional products be returned?
Return eligibility depends on the applicable return conditions and consumer protection laws.
A discounted or promotional price does not automatically remove statutory rights relating to defective, damaged, incorrect, or non-conforming goods.
Eligible products may also qualify for our voluntary 30-day return policy, subject to its conditions.
Please review our Return and Refund Policy for further details.
28. Can I exchange a product?
If you wish to exchange a product for another size, model, or variation, please contact our customer support team.
Depending on availability, we may arrange an exchange or ask you to return the original product and place a new order.
Any mandatory consumer rights relating to defective or non-conforming products remain unaffected.
29. How do I contact customer service?
For questions concerning products, orders, payments, shipping, tracking, returns, refunds, or other customer service matters, please contact:
Falster IoT ApS
Company Registration Number (CVR): 44106485
Managing Director: Dennis Dalgaard Gottlieb
Registered Address:
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark
Email: support@ggssa.shop
Telephone: +45 24 22 42 90
Website: https://ggssa.shop/
When contacting us about an existing order, please include your order number and the email address used when placing the order.