Return and Refund Policy

Last Updated: October 14, 2026

This Return and Refund Policy applies to purchases made through ggssa.shop, operated by Falster IoT ApS.

We aim to provide customers with clear information about returns, refunds, exchanges, cancellations, and applicable consumer rights.

Nothing in this policy limits or excludes mandatory consumer rights under applicable Danish, European Union, or European Economic Area consumer protection laws.

1. 30-Day Return Policy

We offer a 30-day voluntary return period for eligible products.

Customers may request a return within 30 days after receiving their order.

To qualify for a voluntary return, products should generally:

• Be in the same condition in which they were received.

• Be unused, unworn, and undamaged.

• Include all original accessories, components, and manuals.

• Include original tags or labels, where applicable.

• Be returned in their original packaging where reasonably possible.

• Be accompanied by proof of purchase, such as an order confirmation or receipt.

Products showing excessive use, damage, alteration, or missing components may not qualify for a full refund under our voluntary return policy, except where mandatory consumer rights apply.

Our voluntary 30-day return policy is separate from and does not reduce any statutory withdrawal, cancellation, warranty, or consumer protection rights.

2. How to Request a Return

To request a return, please contact our customer support team.

Email: support@ggssa.shop
Telephone: +45 24 22 42 90

Please provide:

• Your full name.

• Order number.

• Email address used when placing the order.

• Product you wish to return.

• Reason for the return, where applicable.

• Photographs or videos if the request concerns a damaged, defective, or incorrect product.

Our customer support team will review your request and provide the applicable return instructions.

Please contact us before shipping a return to ensure that the parcel is sent to the correct return location.

This procedure does not restrict your statutory right to notify us of withdrawal within the applicable legal period.

3. Return Address

The appropriate return address will be provided by our customer support team when you request a return.

Please contact us at:

Email: support@ggssa.shop
Telephone: +45 24 22 42 90

The return location may depend on the product and the applicable return arrangements.

Our registered business address is not necessarily the designated return address.

Please do not send returned products to the registered business address unless our customer support team has specifically confirmed that it is the correct return location.

Returns sent to an incorrect address may experience processing delays.

Please do not send returns on a cash-on-delivery or postage-due basis unless we have expressly agreed to this in advance.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

Examples include:

• Products damaged during transportation.

• Defective or malfunctioning products.

• Incorrect products.

• Missing accessories or components.

• Products that do not conform to the purchase contract.

When contacting us, please provide your order number and a description of the issue.

Photographs or videos may be requested where reasonably necessary to assess the problem.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, remedies may include:

• Repair.

• Replacement.

• Price reduction.

• Return.

• Refund.

Where a return is necessary because we supplied a defective, damaged, incorrect, or otherwise non-conforming product, reasonable return shipping costs will be covered by us where required by applicable law.

Nothing in this section limits mandatory legal rights relating to defective or non-conforming goods.

5. Non-Returnable Products and Exceptions

Certain products may be excluded from voluntary returns or the statutory right of withdrawal where permitted by applicable law.

Examples may include:

• Products made to the customer's specifications or clearly personalized.

• Products that deteriorate or expire rapidly.

• Sealed products unsuitable for return for health protection or hygiene reasons after being unsealed.

• Products that become inseparably mixed with other items after delivery.

• Certain sealed audio, video, or computer software products after opening.

• Digital content or services where the statutory withdrawal right has been validly lost under applicable law.

• Other products excluded under applicable consumer protection laws.

These exclusions apply only where legally permitted.

They do not remove mandatory rights relating to defective, damaged, incorrect, or non-conforming products.

If you are unsure whether a product is eligible for return, please contact our customer support team.

6. European Union and EEA 14-Day Statutory Right of Withdrawal

Consumers purchasing eligible products through distance-selling arrangements in the European Union or European Economic Area generally have a statutory right to withdraw from a purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For physical goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise this right, you must inform us of your decision to withdraw before the applicable withdrawal period expires.

You may submit a clear withdrawal statement by contacting:

Email: support@ggssa.shop

Your statement should identify the relevant order and clearly communicate your decision to withdraw.

You do not need to provide a reason for exercising a valid statutory withdrawal right.

After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after communicating your decision.

We will provide the applicable return instructions and return destination.

Our voluntary 30-day return policy does not replace or reduce your statutory 14-day withdrawal right.

7. Condition of Products Returned Under Statutory Withdrawal

Under the applicable statutory withdrawal right, customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Customers may be responsible for a reduction in product value resulting from handling beyond what is reasonably necessary for such inspection, where permitted by applicable law.

Opening a product's packaging does not automatically remove the statutory withdrawal right unless a specific legal exception applies.

Mandatory consumer protection rights remain unaffected.

8. Return Shipping Costs

Change-of-Mind Returns

For eligible voluntary returns under our 30-day return policy, customers are generally responsible for the direct cost of returning products.

Where customers exercise an applicable statutory 14-day withdrawal right, they are responsible for direct return shipping costs where this responsibility has been properly communicated in accordance with applicable law.

Return shipping costs may depend on the return destination, parcel dimensions, weight, and shipping provider.

Customers may select an appropriate shipping service unless specific arrangements are required by applicable law or agreed with our customer support team.

We recommend using a trackable shipping service and retaining the shipping receipt.

Defective, Damaged, or Incorrect Products

Customers will not be required to bear reasonable return shipping costs where the return is necessary because of a defective, damaged, incorrect, or otherwise non-conforming product and applicable law requires us to cover those costs.

Please contact our customer support team before arranging such a return so that appropriate instructions can be provided.

9. Exchanges

If you wish to exchange a product for another size, model, variation, or product, please contact our customer support team.

Depending on availability and the circumstances, we may:

• Arrange an exchange.

• Provide a replacement.

• Ask you to return the original product and place a new order.

Replacement product availability cannot be guaranteed until the relevant arrangement has been confirmed.

Exchanges involving defective or non-conforming products will be handled in accordance with applicable consumer protection laws.

10. Return Inspection

After a returned product has been received, we may inspect it to determine whether it meets the applicable return conditions.

We will notify the customer when the return has been reviewed.

For voluntary returns, a refund may be refused or reasonably reduced where permitted by law if the product:

• Has been damaged after delivery by the customer.

• Shows use beyond the permitted return conditions.

• Is missing accessories or components.

• Has been materially altered.

• Has suffered a reduction in value due to unnecessary handling.

Any inspection or refund adjustment will be handled in accordance with applicable consumer protection laws.

These conditions do not limit statutory withdrawal rights or mandatory remedies for defective products.

11. Refunds Under the Statutory Right of Withdrawal

Where a customer validly exercises an applicable statutory right of withdrawal, we will reimburse payments received in connection with the withdrawn purchase as required by law.

This generally includes the cost of the least expensive standard delivery option offered for the relevant order.

Where free standard shipping was provided, no standard shipping charge was collected.

Refunds will be processed without undue delay and no later than 14 days after we are informed of the customer's valid decision to withdraw, subject to the applicable legal rules.

For purchases involving physical goods, where permitted by law, we may withhold reimbursement until:

• We have received the returned goods; or

• The customer provides sufficient evidence that the goods have been sent back;

whichever occurs first.

Refunds will normally be made using the same payment method as the original transaction unless the customer expressly agrees otherwise, subject to applicable law.

Customers will not be charged a separate refund processing fee by us.

Cash on Delivery (COD) Refunds

For orders paid through Cash on Delivery, the original payment is collected when the parcel is delivered.

Because COD payments are not necessarily processed through an online payment transaction, an alternative refund arrangement may be necessary.

Our customer support team will contact the customer to arrange an appropriate refund method, such as a bank transfer where available and agreed.

Any alternative refund method will be arranged in accordance with applicable law and without imposing an additional refund fee on the customer.

Customers should never provide online banking passwords, payment account passwords, or other confidential login credentials.

12. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns made under our voluntary 30-day return policy, we will review the returned product after receipt.

If the return is approved, the refund will normally be processed within 10 business days after approval.

For Cash on Delivery purchases, our customer support team will arrange an appropriate refund method with the customer.

Depending on the refund method, banks or other financial institutions may require additional processing time before the funds become available.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact:

Email: support@ggssa.shop
Telephone: +45 24 22 42 90

Statutory withdrawal refunds remain subject to the applicable legal deadlines rather than the voluntary return processing timeframe.

13. Order Cancellations

If you wish to cancel or modify an order before shipment, please contact us as soon as possible.

We will make reasonable efforts to assist with your request.

However, once an order has entered processing or has been dispatched, changes or cancellation through ordinary order-processing procedures may no longer be possible.

This does not affect any statutory cancellation or withdrawal rights available under applicable consumer protection law.

14. Refused or Unclaimed Deliveries

If you no longer wish to receive an order, please contact our customer support team.

Refusing a parcel or failing to collect a delivery does not necessarily constitute a valid exercise of the statutory right of withdrawal.

Where you wish to withdraw from a purchase, please clearly communicate your decision to us.

Additional reasonable costs arising directly from an unjustified refusal, incorrect delivery information, or failure to collect a parcel may be the customer's responsibility where permitted by applicable law.

Mandatory consumer rights remain unaffected.

15. Proof of Purchase

We may request reasonable proof of purchase to identify an order and process a return, exchange, replacement, or refund.

Acceptable proof may include:

• Order confirmation.

• Order number.

• Purchase receipt.

• Payment confirmation.

• Other information reasonably sufficient to identify the transaction.

Customers should retain their order confirmation and relevant purchase information.

16. Refund Disputes and Customer Support

If you believe that a return or refund has not been handled correctly, please contact our customer support team.

Please provide:

• Your full name.

• Order number.

• Email address used for the purchase.

• Description of the issue.

• Any relevant supporting information.

We will review the available information and respond in accordance with applicable consumer protection laws.

Nothing in this section restricts your right to seek assistance from competent consumer protection authorities or pursue other legally available remedies.

17. Consumer Rights

This Return and Refund Policy provides our voluntary return terms in addition to mandatory rights available under applicable consumer protection laws.

Nothing in this policy excludes, restricts, or waives any statutory right that cannot legally be excluded or restricted.

Where mandatory Danish, European Union, European Economic Area, or other applicable consumer protection laws provide greater protection, those legal requirements will apply.

Customers may have additional rights concerning defective or non-conforming goods, delivery problems, withdrawal, refunds, and other consumer matters.

18. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in our business operations, return procedures, customer service arrangements, or applicable legal requirements.

The latest version will be published on this page.

Updates will not retroactively remove mandatory consumer rights or rights already acquired under an applicable purchase contract.

19. Company and Contact Information

For questions regarding returns, refunds, exchanges, cancellations, damaged products, or statutory withdrawal rights, please contact:

Falster IoT ApS

Company Registration Number (CVR): 44106485

Managing Director: Dennis Dalgaard Gottlieb

Registered Address:
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark

Email: support@ggssa.shop
Telephone: +45 24 22 42 90
Website: https://ggssa.shop/

Important: The registered business address above is provided for business identification and is not necessarily the designated return address.

Please contact customer support to obtain the appropriate return instructions and return destination before shipping a product back.

When contacting us about an existing order, please include your order number and the email address used when placing the order.