If you have questions about our products, orders, payments, shipping, returns, refunds, privacy or any other matter relating to our online store, please contact us using the information below.
Company Details
Company name: Falster IoT ApS
CVR number: 44106485
Managing Director: Dennis Dalgaard Gottlieb
Registered Address
Falster IoT ApS
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark
Customer Support
Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90
For most customer service matters, email is our primary written contact channel because it allows us to keep a clear record of your request and respond with the relevant order or return information.
When contacting us about an existing order, please include your order number and the email address used when placing the order.
Order and Delivery Inquiries
For questions about:
- Order status;
- Shipping;
- Delivery;
- Tracking;
- Delayed parcels;
- Lost parcels; or
- Incorrect delivery information,
please contact:
Email: kontakt@falster-iot.com
To help us locate your order, please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Delivery address; and
- A brief description of your inquiry.
Returns and Refunds
For return, exchange or refund requests, please contact:
Email: kontakt@falster-iot.com
Please include:
- Your order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where relevant.
Important Return Address Notice
Please do not automatically send returned products to our registered company address.
The applicable return address may depend on the product, warehouse, fulfilment provider or logistics partner handling your order.
After your return request has been reviewed, we will provide the appropriate return instructions and return address for your specific order.
Please review our Return and Refund Policy before sending any product back.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly at:
Email: kontakt@falster-iot.com
Where relevant, please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where necessary.
Please keep the original packaging until the issue has been reviewed.
Payment Inquiries
For questions concerning:
- Payment status;
- Duplicate payments;
- Failed payments;
- Cash on Delivery;
- Refund status; or
- Other payment-related matters,
please contact:
Email: kontakt@falster-iot.com
For your security, never send passwords, complete payment credentials or other sensitive login information by email or telephone.
Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including a request to:
- Access your personal information;
- Correct inaccurate information;
- Request deletion where applicable;
- Restrict certain processing;
- Object to certain processing; or
- Withdraw consent,
please contact:
Email: kontakt@falster-iot.com
Please clearly describe your request and provide sufficient information for us to identify the relevant account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: kontakt@falster-iot.com
Where applicable, please include:
- Your full name;
- Order number;
- A clear description of the issue;
- The resolution you are requesting; and
- Relevant photographs or supporting information.
Submitting a complaint does not affect any mandatory consumer rights available under applicable law.
Official Contact Information
Falster IoT ApS
CVR number: 44106485
Managing Director: Dennis Dalgaard Gottlieb
Registered address:
C/O Dennis Gottlieb
Østrigsvej 42
4800 Nykøbing F
Denmark
Email: kontakt@falster-iot.com
Telephone: +45 24 22 42 90